If for any reason you would like to return an item to TalarMade, you must quote your original delivery note number and official order number.
Unless an item is faulty, all returned items must:
- Be unmarked and unworn
- Not have been adapted
- Be returned in the original packaging in a clean, re-saleable condition
If you would like to return your order please call the TalarMade Customer Services Team on 01246 268 456 prior to dispatching the items back to TalarMade.
TalarMade cannot be held responsible for non-delivery of returned goods. We therefore recommend a certificate of posting is gained from the Post Office or Courier.
Faulty items
If after purchase a fault appears within the first 6 months, please contact the TalarMade Team immediately. Items with faults due to defective manufacture and not caused by accidental damage, misuse or fair wear and tear must be returned to TalarMade and will be replaced.
It is the customer’s duty wherever possible to inspect items upon delivery. In the event of items being received in a damaged condition, claims must be made to TalarMade within 3 days of delivery of the goods in writing or by telephone.
Correctly supplied items
Unwanted items that were correctly supplied by TalarMade will be exchanged or refunded provided that they are returned to us within 28 days of delivery.
Incorrectly Supplied Items
TalarMade will replace or refund items, which have been incorrectly supplied, provided that we are notified in writing or by telephone within 3 days of delivery.
It is the customer’s duty wherever possible to inspect items upon delivery. In the event of items being short delivered, claims must be made to TalarMade within 3 days of delivery of the goods in writing or by telephone. Alternatively upon receipt of invoice only, claims for non-delivery or shortage must be made in writing or by telephone within 7 days of the invoice date.